How do I choose the best length of lead for my dog?

Choosing the best length of lead for you and your dog is important. At The Showdog Company we will make your lead to whatever length you wish.

For more information see our Size-Guide

How do I care for my leads?

A full care sheet is enclosed with every lead purchased. Additionally, see the details below on how to care for your leads.

Usage
All show leads are designed for use only in the show ring or ring-craft training, not for general walking. To extend the life, I recommend removing the show lead when your class has finished to minimise wear and tear.

Leather leads
Thank you for purchasing a quality leather lead from The Showdog Company. Your lead is made from the highest quality pigmented leather, designed to give lasting performance and comfortable handling. To ensure your leather show lead remains supple you should treat it regularly with a good quality leather conditioner, such as 'Hessonite Leather Conditioner'. The conditioner moisturises the leather, which allows the metal ring or leather slide, depending on which type of lead you have, to slip easily and therefore reduces wear. Of course, after several uses the natural qualities of leather mean the lead will show some wear, but this should not affect the performance. A small amount of leather conditioner should be applied using a soft cloth, rubbing in gently down the full length of the lead. Allow the lead to dry before use after each application.

If you feel it necessary to clean your lead before conditioning it, I recommend cleaning with a cloth dampened with water and soap flakes such as 'lux', then wipe the lead with a rinsed cloth and allow to air dry. The lead should not be soaked or placed in a washing machine. Once dry you should treat the lead with leather conditioner as detailed above.

Braid leads
Braid leads should be wiped over with a cloth dampened with water and soap flakes such as 'lux', then wipe the lead with a rinsed cloth and allow to air dry. As the lead has a leather trim, washing in a machine is not advised.

About The Showdog Company Leather Conditioning Cream
Leather Conditioning Cream maintains the suppleness of your leather leads. It nourishes and moisturises the leather. The cream contains natural and synthetic waxes, and also contains around 5% lanolin. It is a predominantly water based substance, so when fully dried will not affect the coat of your dog and is safe to use. A full safety data sheet is available on request.
If the cream comes into contact with eyes or open wounds, wash the area thoroughly with clean, sterile water. If swallowed, seek medical advice from your doctor immediately.

Where can I buy leather conditioning cream?

The cream can be bought directly from The Showdog Company. Just go to our online shop accessories page and place the required number of bottles in the shopping cart.

How do I contact The Showdog Company?

See our Contact Us page for more information.

How long has The Showdog Company been trading?

We first started trading under the name Hessonite in 2003 by selling leather and braid leads at shows. Word of mouth soon had sales all over the south of England. A simple web-site then got us known internationally, with 30% of leads sold being despatched abroad. Throughout this time, our goals have remained the same - to provide our customers with the very best quality, hand-finished products at a sensible price. In 2012 we changed our company name to The Showdog Company and since then have traded under that name. Our office and manufacturing facility is located in rural Norfolk, England.

Is it safe to give you my credit card details over the internet?

In common with many small companies, we focus on what we do best - providing excellent service, superb quality products and good value for money. This is why, when it comes to security and internet trading, we simply partner up with one of the worlds biggest internet banks. At the point of sale, when we ask for your credit card details, you can rest safe in the knowledge that you have been moved to a very secure facility provided by our bank. Even we don't see your details online, it's all done direct with WorldPay or Paypal Bank's Trading Service.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.

Do I have to buy on-line?

Ordering online is preferable, but if you cannot, please email abby@theshowdogcompany.com and you can request a callback to order over the phone.

I don't live in the UK, can I still buy from The Showdog Company?

Yes - approximately 30% of our leads are shipped to non-UK countries, all over the world. Of course, international postage costs are slightly higher than UK postage costs, but we don't seek to make any profit from postage, so we will just pass on the additional postage cost direct to the customer. Please note, due to so much post going missing, we do not post to South Africa.

Delivery Policy and what does delivery cost?

Delivery cost is £3.90 in UK, £8.90 in Ireland and Europe, and £12.90 anywhere else in the world. We aim to hand finish and despatch your item within 10 working days and will advise you by email when the item has been posted. If you need quicker delivery we can sometimes accommodate this, please email abby@theshowdogcompany.com if you need it sooner.

Refund / Cancellation Policy

If for any reason you are disatisfied with any of our products you can return it for a full refund within 7 days - please contact us to let us know you are returning an item and please include your name and address with the returned item. If you have changed your mind and wish to cancel please email abby@theshowdogcompany.com and we will refund any payments minus the postage within 10 working days.